Returns & Exchanges
We want you to love your YAYA pieces. If something isn't quite right, we've made returns and exchanges simple and hassle-free.
30-Day Returns
Return within 30 days of delivery
Free Returns
Prepaid shipping label included
Easy Exchanges
Swap for a different size or color
Return Policy
Eligible for Return
- Items returned within 30 days of delivery
- Unworn items with all original tags attached
- Items in original packaging
- Items without makeup, deodorant, or other stains
Not Eligible for Return
- Items marked as "Final Sale"
- Items that have been worn, washed, or altered
- Items without original tags
- Items returned after 30 days
- Gift cards
How to Return
Start Your Return
Log into your account and select the order you'd like to return. Choose the items and reason for return.
Print Shipping Label
We'll email you a prepaid shipping label. Print it and attach it to your package.
Ship Your Package
Drop off your package at any UPS location. Keep your tracking number for reference.
Receive Your Refund
Once we receive and inspect your items, we'll process your refund within 5-7 business days.
Exchanges
Need a different size or color? We're happy to exchange your item. For the fastest service, we recommend placing a new order for the size/color you need and returning the original item for a refund.
Alternatively, contact our customer service team and we'll help process your exchange. Please note that exchanges are subject to availability.
Refund Information
Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your return.
Refund Method: Refunds are issued to the original payment method. Credit card refunds may take an additional 3-5 business days to appear on your statement.
Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product.
Promotional Items: If you received a discount on your order and return items, your refund will reflect the discounted price paid.
Damaged or Defective Items?
If you received a damaged or defective item, please contact us within 7 days of delivery. We'll make it right by sending a replacement or issuing a full refund, including shipping costs.
Please include photos of the damage and your order number when contacting us.
Questions?
Our customer service team is here to help with any return or exchange questions.